Complete Luxury Charter is dedicated to protecting your personal data. This privacy policy explains how we collect, handle, and secure your information across https://completeluxurycharter.com/ in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

4.1 Information We Collect

To process your travel arrangements smoothly, we collect the following information:

• Identity Details: Full name, corporate entity names, and passenger count.
• Contact Information: Email address, mobile phone numbers (crucial for SMS driver coordination updates), and billing addresses.
• Travel Logistics: Pickup coordinates, drop-off locations, hotel destinations, flight numbers, and specific itinerary stops.
• Financial Data: Credit card numbers and payment tokens (processed securely through encrypted third-party gateways).

4.2 How We Use Your Data

Your personal data is used strictly for operational and logistical purposes:

• Confirming and updating your shuttle or charter reservations.
• Providing real-time chauffeur arrival text messages and emails.
• Processing secure financial transactions and handling accounting invoices.
• Enhancing our website performance and analyzing demographic booking trends to improve our Vancouver tour routes.

4.3 Data Protection & Sharing Safeguards

• No Selling of Data: Complete Luxury Charter will never sell, lease, trade, or distribute your personal contact information to third-party marketing companies.
• Service Providers: We share your details only with essential third-party service providers who help us run our business, such as secure merchant payment processors (e.g., Stripe, PayPal) and specialized fleet dispatch software. These platforms are bound by strict confidentiality agreements.
• Legal Disclosures: We will only share personal data with external agencies if required to do so by Canadian law enforcement, a court subpoena, or to protect the safety rights and assets of Complete Luxury Charter.

4.4 Data Security & Retention

• Secure Protocols: Our website utilizes Secure Socket Layer (SSL) encryption protocols to safeguard data transfers during booking checkout.
• Retention Boundaries: We store your booking history, contact records, and corporate profiles only as long as necessary to fulfill business transactions, resolve financial audits, or meet statutory tax retention laws in Canada.